QUESTIONS

How do we book?

Send us an enquiry through the contact page and we can let you know if your wedding date is available. If you’re happy with our packages and would like to go ahead, we do require a 50% deposit to lock in the date. The rest is due one month before the wedding. There is also a small contract for you to sign.

Is the retainer refundable?

If you have to cancel your wedding your deposit will not be refunded, however it may be transferable if you change your date as long as the new date doesn't conflict

with any of our existing clients.

Do you stream wedding videos?

Yes we do. If you purchase the streaming package you'll receive a private link 48 hours prior to the wedding day, which your guests can log into to view a broadcast quality live stream of your wedding day. If you have any further questions about our live streaming process, please reach out to Nicolas.

Do you supply wedding albums?

We sure do! Our suppliers at Atkin Pro Labs create beautiful albums. The albums are handmade, and come in leather and linen covers. We design the spreads to your requirements, and Atkins Pro Labs will create album magic.

Do you have backup equipment and back up procedures in place for our photos after the wedding?

Absolutely. We shoot with two cameras that both have two memory card slots, so there will be two copies of your wedding from each camera. As soon as we get home from your wedding we back up your images to three different locations.

How do I receive the photos?

You will receive a link to an online gallery to share all your photos with friends and family. We will also send you a bespoke keepsake box with a USB for archiving – this comes with 10 6x4 Prints. Your online gallery will expire after 12 months, however we can host your photos for longer for a flat fee.

How many photos will we receive?

We don’t put a limit on the amount of photos you receive and it varies depending on your package. As a guide if you book the full day package you should expect approximately 600 – 800 photos.

When will I receive my photos?

Between 7-16 days after your wedding day or event. You'll receive a few sneak peek photos within 24 hours after your wedding.

Do we supply Raw files?

No we don’t. We take time editing each individual image. You’ll receive both high res JPEG files for printing, and low res JPEG files for web. You will get every useable image.

We only need a photographer for the reception, can you tailor your prices?

We certainly can. If you only need a photographer for a few hours, we can tailor a package to suit your needs. Please head over to our contact page and let us know you’re thinking.

Do you travel for weddings?

We all love to travel. Bonny is Victoria-based, Nic is New South Wales-based, and Kieren is Canberra-based, but we will venture far and wide!

Can we answer you some more questions?

If you still have doubts, send us an email or call us!

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